MuxMenders — Media Operations
Got a delivery
problem?
Send us the failed report, file issue, metadata problem, subtitle error, or delivery requirement — we’ll review it and find the quickest way forward.
OTT & Broadcast SupportMetadata & Subtitle FixesRemote Worldwide SupportFast Operational ResponseLondon Based TeamOTT & Broadcast SupportMetadata & Subtitle FixesRemote Worldwide SupportFast Operational ResponseLondon Based Team
Process
How we work
A simple, fast path from broken to delivery-ready.
01
Send the issue
Files, reports, specs, or requirements — anything that's broken or blocked.
02
We assess it
We identify root cause and the quickest operational fix available.
03
We fix it
Repair, validate, package, and prepare for re-delivery.
04
Delivery ready
Assets ready for upload, distribution, or handoff — done.
Contact
Tell us what needs fixing
Tell us what failed, what needs fixing, or what platform requirements you’re dealing with. We’ll review it and get back fast.
Fast response
Most issues reviewed same business day
Broadcast & OTT workflows
Netflix, Amazon, iTunes specs & more
Metadata, subtitles & QC
Troubleshooting, fixes & validation
Online — replies within hours
Coverage
Global time zone coverage
Our team spans multiple time zones so your media deliveries keep moving — even when you’re offline.
01
Reduced backlogWake up to fewer open issues.
02
Faster turnaroundFixes progress overnight.
03
Overnight operational supportCoverage across time zones.
24/7
Coverage
