EVERYDAY MEDIA PROBLEMS,
SORTED.
Metadata issues, subtitle fixes, QC failures, audio mapping, packaging, and OTT delivery support for broadcasters, vendors, creators, and streaming platforms.
OUR SERVICES
End-to-end operational support covering every stage of the media delivery chain.
OTT & broadcast delivery
Package, validate and conform assets to each platform’s spec.
Metadata repair & validation
Fix broken XML / JSON and inconsistent metadata against schema.
Subtitle & caption services
Conversion, re-timing, reformatting and subtitle QC to spec.
Asset QC & validation
Catch technical faults before delivery rejection happens.
Cloud transcoding & format prep
Batch transcode and prep formats for any delivery target.
Workflow & transfer support
Stabilise upload, packaging and transfer pipelines under load.
Failed delivery recovery
When a delivery bounces, we diagnose the rejection, remediate the asset, and redeliver — fast, with a root-cause report so it never happens twice.
WE’VE BEEN IN THE FIRE —
SO YOU DON’T HAVE TO
We’ve spent years inside live broadcast and OTT delivery operations — handling failed ingests, spec rejections, QC escalations, and overnight turnarounds under real deadline pressure. We’ve sat on the receiving end of the rejection emails, so we know exactly what platforms expect and how to get assets through.
That operational experience is what makes us different. We understand the spec, the workflow, and the urgency.
- Broadcast delivery team experience
- OTT platform spec knowledge
- Post-production pipeline support
- Failed delivery recovery
- Operational pressure management
OVERNIGHT SUPPORT
ADVANTAGE
While your US team is offline, we’re already working.
Assets don’t stop needing attention at 5pm. Our London team is at its desk while New York and Los Angeles sleep — urgent delivery issues get resolved overnight, not the next morning.
USE CASES
Real operational issues we resolve every day for media teams.
Subtitle Formatting Failures
TTML, SRT, WebVTT format failures and platform rejection fixes.
Broken TTML, SRT & WebVTT files repaired, re-timed and validated against platform specs.
Audio Mapping Problems
Channel layout corrections, loudness normalisation, and track identification.
Channels remapped, loudness normalised to spec, tracks identified and verified.
Metadata Issues
Schema validation, field repair, and XML/JSON restructuring for platform specs.
Schemas validated, broken fields repaired, XML/JSON restructured to platform spec.
Packaging Failures
IMF, DPP, DECE, and OTT package repair and redelivery support.
IMF, DPP, DECE & OTT packages rebuilt, validated and redelivered on spec.
XML / JSON Issues
Malformed feed repair, schema mismatches, and delivery data fixes.
Malformed feeds repaired, schema mismatches resolved, delivery data cleaned.
Archive Modernisation
Legacy format migration to modern delivery-ready codecs and wrappers.
Legacy formats migrated to modern, delivery-ready codecs and wrappers.
Four steps from broken to delivery ready
A simple, transparent workflow — from your first message to a clean, spec-compliant deliverable.
Send Issue
Share the failed report, spec or file.
Assess / Triage
We diagnose the fault and scope the fix.
Fix
We repair, conform and validate the asset.
Delivery Ready
You get a clean, spec-compliant deliverable.
COMMON QUESTIONS
No. We work with OTT platforms, post-production houses, media vendors, content distributors, and any team that needs operational delivery support.
Yes. Urgent and overnight delivery issues are our specialty — our London-based team operates when others are offline.
TTML, SRT, WebVTT, IMF, DPP, DECE, XML, JSON, and all major broadcast and OTT delivery wrappers and codecs.
Yes. We can embed into your delivery pipeline for continuous operational support, or work on a per-issue basis.
No. We are a hands-on operational media support team — real people fixing real delivery problems, not an automated tool.
Got a delivery problem?
Send the failed report, spec sheet, metadata issue, subtitle file, or delivery requirement.
Operational media support for broadcasters, vendors, creators and streaming platforms. Metadata, subtitles, QC failures, audio mapping, packaging and OTT delivery — sorted.
