EVERY CASE STARTS
WITH A REJECTION.
Eight delivery problems we fix every week — logged the way they actually arrive: a failed report, a drifting subtitle file, a package a platform will not take. What broke, what we did, what it was worth.
HOW EVERY CASE FILE RUNS
THE PROBLEM ARRIVES
A rejected delivery, a failed QC report, or a spec you cannot hit before the deadline. Send the file, the error, or the requirement — nothing formal needed.
WE FIND THE REAL FAULT
Metadata fields, audio layouts, subtitle timing, wrappers or packaging structure — diagnosed at file level instead of guessed at, then repaired and validated against the spec.
YOU GET FILES THAT PASS
Compliant assets ready to upload, plus a plain-English note on what was wrong so the same failure does not come back next quarter.
EIGHT FILES, ALL CLOSED
Logged in the order they usually reach us. Every entry: the fault, the fix, the result.
Failed OTT Delivery Overnight
A platform rejects the package hours before a scheduled launch, with the US office already offline.
Rejection report decoded, package rebuilt to the platform template, re-validated and re-delivered from London before the team logged back in.
Launch date held instead of slipping a week.
For OTT platforms, distributors & broadcastersSubtitle Drift Before Release
Captions start in sync and slide out by several seconds across the episode.
Frame-rate mismatch identified, timings re-conformed, punctuation and reading speed cleaned, then re-exported to the required format.
Accessibility compliance restored — whole seasons corrected in one pass.
For post houses, localisation teams & streamersBroken Metadata Across A Library
Hundreds of titles carrying missing fields, bad IDs and inconsistent naming.
XML, JSON and CSV sidecars repaired and normalised, required platform fields populated, naming standardised across the full catalogue.
Ingest passes on the first attempt, with one reusable metadata standard.
For content owners & archive holdersAudio Mapping Issues
Channels land in the wrong order, or a 5.1 mix arrives as unusable stereo.
Track layout audited against the delivery spec, channels re-mapped and re-labelled, loudness verified, asset re-wrapped without a re-encode where possible.
No dialogue on the wrong channel at air — fixed without returning to the mix stage.
For broadcasters, vendors & production teamsArchive Modernisation
Legacy tape-era masters that no modern streaming platform will accept.
Old wrappers and codecs assessed, files transcoded to current mezzanine specs, subtitles and metadata rebuilt alongside them.
Back catalogue becomes sellable again — cloud-ready with no in-house tooling.
For libraries, rights holders & distributorsMulti Platform Packaging
One title, five platforms, five conflicting sets of delivery rules.
Versioned packages built per platform — correct wrappers, subtitle formats, artwork and metadata — each checked against its own spec sheet.
One master, every platform satisfied. No repeat rejections across territories.
For distributors & streaming startupsEmergency Delivery Support
A delivery fails late in the day and the deadline does not move.
Immediate triage on the failed report, fastest viable fix agreed in writing, asset repaired, checked and pushed the same working session.
Escalations resolved, not queued — direct contact with the person doing the work.
For any team facing a hard delivery deadlineBatch Metadata Cleanup
Thousands of assets that each need the same small, repetitive correction.
Scripted batch processing across the full set, validated in sample groups first, with a change report showing exactly what moved.
Weeks of manual work removed, with consistent output across every asset.
For media vendors & operations teamsYou send the issue. We sort it.
Most of these cases do not need a big project. They need somebody who has already seen the failure, knows which field or which channel is wrong, and can turn the asset around without a week of back-and-forth.
- Delivery specs read properly, not assumed
- Fixes made at file level — no re-encode where avoidable
- Every asset re-validated before it comes back
- Plain-English notes on what failed and why
- London hours cover the US overnight window
GOT A DELIVERY PROBLEM?
Send the failed report, spec sheet, metadata issue, subtitle file, or delivery requirement — we will tell you the quickest way forward.
